- Home
- Refund Policy
Refund Policy
About Services
Refund Policy of Titan Edge Systems LTD
At Titan Edge Systems LTD, we strive to deliver high-quality digital products, including eBooks,
workbooks, software, and masterclasses. To maintain the integrity of our offerings and ensure
fairness, we have established the following refund policies for our various products.
They Trust Us
Exceptions
- If you encounter a technical issue that prevents you from accessing the product, please contact our support team within 7 days of purchase. If the issue cannot be resolved, we may offer a replacement
Software
All software sales are final. We do not offer refunds once the software has been purchased and
downloaded
Exceptions
- If the software is found to have critical bugs or technical issues that prevent its functionality, and these issues cannot be resolved by our support team, a replacement may be provided. Refunds will not be issued
Masterclasses
Refunds for masterclasses are available under limited conditions to ensure commitment and
participation.
Refund Policy
- Cancellations made at least 30 days before the start date of the masterclass are eligible for a 50% refund.
- Cancellations made within 30 days of the start date are non-refundable.
- No refunds will be issued once the masterclass has commenced.
Custom Solutions and Consulting Services
Due to the bespoke nature of custom software solutions and consulting services, we do not offer
refunds once a project has been initiated and work has commenced
Exceptions
- If Titan Edge Systems LTD fails to deliver the agreed-upon milestones and deliverables, as outlined in the service agreement, we will work with you to rectify the situation. Refunds will be considered only in exceptional circumstances and at our discretion
General Terms
- Refund requests must be submitted in writing to support@titan-edge.net within the specified timeframes • Approved refunds will be processed within 14 business days to the original payment method.
- Approved refunds will be processed within 14 business days to the original payment method.
- Titan Edge Systems LTD reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website and will apply to purchases made after the effective date of the change